Refund policy

Thank you for choosing to shop with RAGE. We value your business and strive to provide excellent products and services. As of 2023, we have implemented an "All Sales Are Final" policy, which means that once a purchase is made, it is considered final and no returns or refunds will be provided, except under the circumstances mentioned below.

1. Exceptions to the All Sales Are Final Policy:

1.1. Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact our customer support team at Kaelyngieske@gmail.com within 14 days from the date of delivery. We will investigate the issue and, if it is determined that the product was damaged or defective before delivery, we will offer a replacement or store credit.

1.2. Non-Delivery: If your order does not arrive within a reasonable timeframe or is lost during transit, please inform us immediately. We will work with the shipping carrier to track the shipment and assist in resolving the issue. If the product is confirmed to be lost and not delivered, we will offer a replacement or store credit.

1.3. Order Errors: In the event that there is an error with your order, such as receiving the wrong product or an incorrect quantity, please contact us within 14 days from the date of delivery. We will investigate the issue and, if it is determined that the error was made on our part, we will offer a replacement or store credit

2. Exclusions:

2.1. Change of Mind: We cannot accept returns or provide refunds due to a change of mind or personal preferences. Please ensure that you carefully review your order before completing the purchase.

3. Cancellation Policy:

3.1. As all sales are final, we do not accept order cancellations once the purchase is completed. Please double-check your order details and ensure that you have selected the correct items before finalizing the purchase.

4. Refunds and Store Credit:

4.1. Since all sales are final, we do not issue refunds, except in the circumstances stated in Section 1. In cases where a refund is applicable, it will be provided in the form of store credit that you can use for future purchases on our website.

5. Modifications to the Policy:

5.1. We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding this policy or your specific order, please contact us at Kaelyngieske@gmail.com.